Because every product we sell is a digital download delivered instantly, our refund policy works a little differently to a store selling physical goods.
All Sales Are Final
Because you get instant access to the files as soon as your order is complete, we’re generally unable to offer refunds once a download has taken place. This helps protect our products, which can be copied and used immediately.
When We Will Offer a Refund
We want you to be happy with what you buy, and we’ll offer a refund or replacement in these situations:
The files are corrupted, incomplete, or won’t download correctly, and we’re unable to fix the issue. You were charged more than once for the same order. The product is significantly different from how it was described or previewed on our site. You purchased the wrong product by mistake and contact us within 24 hours, before downloading it.
What We Can’t Refund
We’re unable to offer a refund simply because a product wasn’t what you expected, because you no longer need it, or because you don’t have the software required to use it (compatibility details are listed on every product page and in our FAQ). We also can’t offer refunds for change of mind once files have been downloaded.
How to Request a Refund
Contact us via our Contact page or email support@unifieddownloads.com within 7 days of your purchase, including your order number and the reason for your request. We’ll review each request individually and get back to you within 48 hours.
Approved Refunds
If your refund is approved, it will be credited back to your original payment method. Depending on your card issuer or bank, it may take a few additional days for the refund to appear on your statement.
Need Help?
If you’re having trouble with a download or aren’t sure whether your situation qualifies for a refund, contact us via our Contact page or email support@unifieddownloads.com and we’ll be happy to help.